Support

Talk to a human

One inbox, real people, replies within one business day:

Refunds

30 days on every plan, valid until your first upload. Email from the address you purchased with and we'll process it within 5 business days.

Refund policy →

Privacy & data deletion

Your connection data never reaches our servers, so there's nothing for us to delete there. The app's “Start over” button clears your device. For payment or support records, email us and we'll handle it within 30 days.

Billing & subscriptions

Cancel or update your annual plan anytime in the Stripe billing portal (link in your receipt email). Stuck? Email us.

Something broken?

Tell us what you uploaded (never send the file itself; it's your contacts' data), what you expected, and what happened. Screenshots help a lot.

Quick answers to the common questions (is it safe, what can it detect, how do I get my data) live in the FAQ.